Retailers - is there a remedy?

[J Patrick Draine]

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>
> From: bases-loaded@juno.com
> To: pianotech@ptg.org
> Sent: Saturday, March 09, 2002 8:05 PM
> Subject: Retailers - is there a remedy?
>
> Greetings -
> =A0
> My question is this:=A0 Is nine days of discontented ownership of a =
brand=20
> new piano, with 3 service calls that have not remedied the problems,=20=

> sufficient criteria to get one's money back?=A0
SNIP
> =A0 They picked a 5'2" maraschino cherry red Young Chang that has now=20=

> been in the teacher's home for 9 days and she HATES it.=A0
Well, would she ever love a red 5'2" piano?
>  the store tells her once it leaves the store the only option open to=20=

> her is to trade it into them on an upgrade.=A0

Yikes, what kind of consumer protection laws does your state have?? In=20=

Massachusetts the Attorney General would come down very hard on the=20
store ("lemon law" etc).
That aside -- Tony Caught's comments were very good.

Patrick Draine

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