For private clients, i.e., not churches, schools, etc., I don't write an invoice unless I've done more than basic stuff. I don't ever want the customer to think they can "send me a check" and invoices seem to suggest that possibility to people. I know from experience in my previous businesses--and my own Neanderthal-brained money-management skills--how easy it is to put off this sort of "bill" in favor of rent, mortgage, utilities, taxes, car payments, credit card bills, a night out on the town, or a new DVD player! I take the position that they can pay me today, or they wouldn't have asked for service today. Therefore, I expect and have always gotten payment before I leave. It seems to work fine with the people in this area, anyway. I don't really have to say anything, I just get paid: usually a check, sometimes cash. If money is a problem after I've shown them the need for repairs, pitch raise, etc. I have, on a few occasions, let them send me a check for the balance after collecting at least 1/2. Haven't been burned on that yet, probably will some time. For what it's worth ... Alan Barnard Salem, MO ----- Original Message ----- From: "Ron Nossaman" <RNossaman@cox.net> To: "Pianotech" <pianotech@ptg.org> Sent: Monday, December 30, 2002 8:29 PM Subject: Re: Customer question > > >But then also there are those customers that pester you for an invoice so > >that they can pay you for your very professional and timely service. > > > >Terry Farrell > > > And immediately AFTER you hand them the invoice and pack up, they say "Oh, > and did you take care of that pedal squeak?" > > Ron N > > _______________________________________________ > pianotech list info: https://www.moypiano.com/resources/#archives
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