Hi Susan, A clear invoice stating what you worked on is a necessary thing with such a client. Always have the client try the piano before you leave--and approve the work. My personal policy is "one free" visit to correct errors--but if it is a new problem that was not on the invoice--I do charge a service call. In your particular situation I would have charged for an extra call, including in the price of the string--because that new string is going to stretch. Do go back and fix the key and pull up the new wire. After that have her make a written list of "deficits" then give her an estimate for a full repair and regulation. At 01:35 PM 12/30/2002 -0500, you wrote: >I could use some input on the following situation. I did a pitch raise on a >Baldwin Acrosonic the other day and also replaced a broken spring. The >customer just called back and said she had a sticking key and wanted me to >come fix it (without charge). > >1) Any suggestions for this particular situation. > >2) How can I delineate what is and what is not included in a regular tuning >appointment (re: repairs, etc) > >Thanks for the help. Sherry > >_______________________________________________ >pianotech list info: https://www.moypiano.com/resources/#archives > > Regards, Don Rose, B.Mus., A.M.U.S., A.MUS., R.M.T., R.P.T. mailto:pianotuna@accesscomm.ca http://us.geocities.com/drpt1948/ 3004 Grant Rd. REGINA, SK S4S 5G7 306-352-3620 or 1-888-29t-uner
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