I could use some input on the following situation. I did a pitch raise on a Baldwin Acrosonic the other day and also replaced a broken spring. The customer just called back and said she had a sticking key and wanted me to come fix it (without charge). Obviously I have not been clear enough about what is "included" in a tuning call and what should be considered a new service call request. I have a feeling this lady will have a lot of things go wrong with this piano since it was not maintained properly for many years and just keep calling pretty much forever asking me to stop by without charge for "little things" that are wrong. 1) Any suggestions for this particular situation. 2) How can I delineate what is and what is not included in a regular tuning appointment (re: repairs, etc) Thanks for the help. Sherry
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