new piano

[Clyde Hollinger]

Les,

I would need more information to know how to answer this.  You did say the
piano was new, but how many weeks or months elapsed between delivery to the
home and the first tuning there?  Did the piano come with a manual?  Did the
owner follow the manual's recommendations for first year tuning?  If so, then
the dealer should probably cover some of the cost.  If not, then the client
should blame no one else just because he didn't understand the service needs
of a new piano.

Regards,
Clyde Hollinger, RPT
Lititz, PA, USA

Leslie W Bartlett wrote:

> I tuned for a new customer today, a Kawai baby grand.  Low part was out
> about 35-cents, top out about 65 cents.   New piano.  I told them it
> would take more tunings, showed them why, etc. etc., but they were
> incensed that their piano, major investment, was so unstable. Shouldn't a
> major investment be "ready", and not require all this extra
> cost?????????????- they inquired.
>
> The relationship between stores and techs in this town hasn't been
> incredibly positive, at least in the seven or so years I've been around
> the business.  What's a guy to say to these people??????
> les bartlett
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