new piano

[Kevin E. Ramsey]

    I work on a lot of new-right out of the box, Kawai's, and if they've
been in the crate in the dealers warehouse for a few months, they will come
out onto the showroom floor in pretty much this condition. 35 cents flat in
the bass, going flatter as you go up the scale.
    Sounds to me like their particular dealer just un-crated it and shipped
it to the customer. Sometimes that is done because the person scheduling
doesn't allow time for any prep work to be done before being delivered. But
for them to do that and not advice the customer that they would be sending
out someone immediately to tune the piano is a poor reflection on the
company that sold it, IMHO.
    Let's face it, though, haven't we all seen similar things done?
    On the other hand, if the customer has had the piano for a year, and it
arrived in their home in reasonably good tune, and after  a year it went
down that far, then I would have to say that it had probably come right out
of the crate, received one tuning, and was shipped to the customer with no
advice as to how to give it the proper care in the first year.
    The pamphlet " How often should my piano be serviced" offered by the
Home Office, explains this quite nicely, unfortunately, not too many
salespeople bother to explain this to the customer.


Kevin E. Ramsey
ramsey@extremezone.com
----- Original Message -----
From: "Leslie W Bartlett" <lesbart1@juno.com>
To: <pianotech@ptg.org>
Sent: Saturday, June 23, 2001 8:15 PM
Subject: new piano


> I tuned for a new customer today, a Kawai baby grand.  Low part was out
> about 35-cents, top out about 65 cents.   New piano.  I told them it
> would take more tunings, showed them why, etc. etc., but they were
> incensed that their piano, major investment, was so unstable. Shouldn't a
> major investment be "ready", and not require all this extra
> cost?????????????- they inquired.
>
> The relationship between stores and techs in this town hasn't been
> incredibly positive, at least in the seven or so years I've been around
> the business.  What's a guy to say to these people??????
> les bartlett
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