new piano

[Farrell]

I would have to agree with the customer. I would tell the new piano owner
that pianos usually get one or more tunings at the dealer (or should) and
that because the piano is new, it cannot be expected to be completely stable
pitch-wise. BUT it is unusual for a piano that was tuned in the store to be
a quarter step flat upon arrival to the home. The piano should be tuned
right before it leaves the store. I say the dealer should cover the pitch
raise and tuning (I am assuming the piano was bought withing the past few
weeks?). I did work for a dealer that did not believe in pitch raises. No
excuse for that.

Terry Farrell

----- Original Message -----
From: "Leslie W Bartlett" <lesbart1@juno.com>
To: <pianotech@ptg.org>
Sent: Saturday, June 23, 2001 11:15 PM
Subject: new piano


> I tuned for a new customer today, a Kawai baby grand.  Low part was out
> about 35-cents, top out about 65 cents.   New piano.  I told them it
> would take more tunings, showed them why, etc. etc., but they were
> incensed that their piano, major investment, was so unstable. Shouldn't a
> major investment be "ready", and not require all this extra
> cost?????????????- they inquired.
>
> The relationship between stores and techs in this town hasn't been
> incredibly positive, at least in the seven or so years I've been around
> the business.  What's a guy to say to these people??????
> les bartlett
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