new piano

[Susan Kline]

At 10:15 PM 06/23/2001 -0500, you wrote:
>I tuned for a new customer today, a Kawai baby grand. ... What's a guy to 
>say to these people??????
>les bartlett

That part's simple. Just explain to them that new pianos need more frequent 
tuning because all the strings are stretching out and everything is 
settling into place. Reassure them that this has to be done to all new 
pianos, even the very highest quality. (Optionally, you can mention that 
some brands and stores do more of this tuning before selling the piano, and 
some less.) But required, not optional, is to tell them that once the piano 
has settled down from the initial tunings the stability will improve 
tremendously.

What I cannot comprehend is why dealers don't say all this as they sell the 
piano. I mean, they KNOW that the pianos will react like this. Why would 
they want to have customers keep unreal expectations, and then blame the 
store or the factory when their new pianos go out of tune?

Susan