advertising & stuff

[Farrell]

Your approach seems like it has a lot of potential. It sure does address the
minimum fee well. I wonder though what you might charge a client that has
two or more pianos. $155 for two? $210 for three, etc.? Seems to me such a
fee structure would be necessary given the info below.

I do give multiple piano discounts - full fee for first piano and $10 less
for each additional piano.

Terry Farrell

----- Original Message -----
From: "Jarred Finnigan" <jfinnigan@optusnet.com.au>
To: <pianotech@ptg.org>
Sent: Wednesday, June 06, 2001 3:46 AM
Subject: Re: advertising & stuff


> I approach it this way.  My standard tuning charge is $100 + taxes.When a
> customer asks me how  much I charge to tune a piano I tell them its $55
for
> the tuning(if that's all the piano needs) and a $45 dollar call out fee.
> People are use to being charged a call out fee by other trades people and
to
> date I have had no problems with presenting my fee in this way.  This
> approach overcomes two possible problems. 1 The piano is  not tuneable, no
> charge for the tune you cant do just the $45 for the call out fee. Often
> this scenario turns into a quote which I usually don't charge for, this
way
> you still get paid.  The customer is not upset or surprised because you
have
> already told them about the $45 call out fee. 2 The customer is a no show,
> leave an invoice for $45. No surprises as you have already mentioned you
> charge $45 as a call out fee.
>
> Works for me!
>
> Jarred Finnigan
> ----- Original Message -----
> From: Tom Cole <tcole@cruzio.com>
> To: <pianotech@ptg.org>
> Sent: Wednesday, June 06, 2001 1:07 PM
> Subject: Re: advertising & stuff
>
>
> > pianolover 88 wrote:
> > >
> > > On a lighter note, If a customer failed to show up for a tuning
> > > appointment, would you charge her mileage to make a second trip? I
> > > did.
> > >
> > > Terry Peterson
> > > Precision Piano Service
> > > Torrance, CA
> >
> > Terry,
> >
> > You say you charged for the mileage but not for the time lost (or
> > spent)? You've just lost a tuning charge (let's call it $100) and now
> > you're going to nick 'em for five or ten bucks? I know that gas prices
> > are going up. So what do you charge for mileage?
> >
> > Everyone's policy is different, no right or wrong about it. The main
> > thing is that the customer knows in advance what you charge for, whether
> > there is a missed appointment fee, mileage, whatever.
> >
> > Now, if the customer was in the _Valley_ and I had to drive the 405 in
> > stop-and-go traffic, yeah, I'd charge them plenty. El Segundo, no, I'd
> > let 'em slide.
> >
> > :-)
> >
> > Tom Cole
> > formerly of The Valley
>
>