It won't be a Steinway anymore!

[Billbrpt@AOL.COM]

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In a message dated 6/1/01 1:04:15 PM Central Daylight Time, 
dnereson@dimensional.com (Dave Nereson) writes:


> If a piano needs a new sounding board I often here "...but it won't be a 
> Steinway anymore." 

Willis Snyder has a good solution for this.  He invites the client to his 
shop to discuss the remanufacturing of the piano.  When the issue of the 
soundboard comes up, he invites the customer to have a couple of steins of 
the German beer he keeps in the cooler.  Once those are consumed, the 
customer inevitably sees things from Willis' point of view.

But to be realistic about it, you only need to reassure the customer that the 
new board will be constructed in the same manner and of the same kind of 
select wood that the Steinway factory used originally.  It's an issue that is 
best dealt with over a long consultation and not with a one liner.

Bill Bremmer RPT
Madison, Wisconsin

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