Likes her old clunker

[Joe & Penny Goss]

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ANSWERS BELOW  <G>
Joe Goss
imatunr@primenet.com
http://www.primenet.com/~imatunr/

  ----- Original Message -----=20
  From: Ron & Lorene Shiflet=20
  To: pianotech@ptg.org=20
  Sent: Thursday, February 22, 2001 9:44 PM
  Subject: Likes her old clunker


  List,
      I'm running into a problem.  A good friend and client of many =
years just couldn't stand her old clunker of 50 years.  I sold her a =
brand new professional studio which is a wonderful piano. =20
      While we were waiting for the new piano to arrive, she became very =
emotional about her old piano and it became sentimental.  Now she can't =
seem to enjoy her new piano.  I'm trying to decide the best way to deal =
with this.
      Her old piano is a 1950's Baldwin spinet, drop action, scuffed to =
death, missing finish from water vases placed on top, unlevel keys, poor =
repetition, action in need of a rebuild, sounds "tinny" at best.
      Her new piano is a 2001 Charles Walter studio, Queen Anne, =
Accu-tuned to A-440, absolutely nothing wrong with it. =20
      Her complaints are:
    a..     The action is stiff.    LACK OF AFTER-TOUCH
    b..     Keys are hard to press   LACK OF AFTER-TOUCH
    c..     "It feels like there's cotton under the keys". LACK OF =
AFTER-TOUCH
    d..    The notes don't ring when you let off the key (go figure). =
TIGHTEN DAMPER ADJUSTMENT UNTIL THEY RING O;(
    e..     Keys don't repeat ( we'll look into this, but it didn't =
happen at     the tuning)  LACK OF AFTER-TOUCH
    f..     The sound just isn't real bright. LACK OF AFTER-TOUCH
    g..     Won't play loud unless you pound.   LACK OF AFTER-TOUCH
  I've worked for dealers before who had customers so accustomed to =
their old clunker that they hated the good piano.  All of you tasteful =
technicians, how do you deal with this.  Remember, she's female and it's =
an emotional thing.  I told her to play on it for 2 weeks and get used =
to the feel, and then I'll come out.
  =20
  Ron
  =20
  rshiflet@eaznet.com
    =20

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