This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment List, I'm running into a problem. A good friend and client of many years = just couldn't stand her old clunker of 50 years. I sold her a brand new = professional studio which is a wonderful piano. =20 While we were waiting for the new piano to arrive, she became very = emotional about her old piano and it became sentimental. Now she can't = seem to enjoy her new piano. I'm trying to decide the best way to deal = with this. Her old piano is a 1950's Baldwin spinet, drop action, scuffed to = death, missing finish from water vases placed on top, unlevel keys, poor = repetition, action in need of a rebuild, sounds "tinny" at best. Her new piano is a 2001 Charles Walter studio, Queen Anne, = Accu-tuned to A-440, absolutely nothing wrong with it. =20 Her complaints are: a.. The action is stiff. b.. Keys are hard to press =20 c.. "It feels like there's cotton under the keys". d.. The notes don't ring when you let off the key (go figure). e.. Keys don't repeat ( we'll look into this, but it didn't happen = at the tuning) f.. The sound just isn't real bright. g.. Won't play loud unless you pound. I've worked for dealers before who had customers so accustomed to their = old clunker that they hated the good piano. All of you tasteful = technicians, how do you deal with this. Remember, she's female and it's = an emotional thing. I told her to play on it for 2 weeks and get used = to the feel, and then I'll come out. Ron rshiflet@eaznet.com =20 ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/b9/82/7c/7b/attachment.htm ---------------------- multipart/alternative attachment--
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