Perspectives

[Joe & Penny Goss]

This is a multi-part message in MIME format.

---------------------- multipart/alternative attachment
Clyde,
Yes the piano could have a negative value if you consider  that it might =
have to be taken to the dump. Moving fees and dump costs. 0:(
Joe Goss
imatunr@srvinet.com
www.mothergoosetools.com
  ----- Original Message -----=20
  From: Clyde Hollinger=20
  To: pianotech@ptg.org=20
  Sent: Tuesday, August 07, 2001 4:48 AM
  Subject: Re: Perspectives


  Friends,=20
  Last evening I got an email from an acquaintance up in New England =
asking me the value of a 1954 Lester Betsy Ross spinet that was recently =
given to them.  I know nothing about this specific piano (I have twenty =
Lester spinets in my tuning file), so I quoted them $0-$600, depending =
on various factors.  At least no one can say I overvalued it, unless a =
piano can have negative value!  (Well, I suppose it could!)=20

  Regards, Clyde=20

  Wimblees@AOL.COM wrote:=20

    As Jim said, don't take it personally and don't be too rough on =
yourself. You=20
    are going to run across this situation many times in your life. It's =
tough to=20
    give this kind of news, and it hurts even more when the customer =
does react=20
    the way yours did. But at the same time, it is part of our job to be =
honest=20
    with the customer, and tell her what the problems are with the =
piano. I think=20
    if you express exactly how you feel, as you described it, the =
customer will=20
    most likely accept the news better.

---------------------- multipart/alternative attachment
An HTML attachment was scrubbed...
URL: https://www.moypiano.com/ptg/pianotech.php/attachments/01/a4/59/70/attachment.htm

---------------------- multipart/alternative attachment--