Farrell wrote: > I like the time slot approach Richard. But how do you respond to the > telephone inquiry of "well, all I want to do is just tune my piano - how > long does that take - won't that be less?" Or maybe you just don't run into > that very often. > > Terry Farrell > Simple :) ... I just tell them I dont do that. Actually tho, when you first mention this possibility, I dont think its ever come up. People call in and want their piano tuned....and perhaps this or that "fixed".... but mostly they think in terms of getting it tuned. My policy is simply to set off 1.5 hours to service the piano with tuning being the first priority.. Its not like I go out of my way to tell them that I actually might need a bit less time to do just the tuning part. If I did well I might run into a few folks who'd want to try and save a couple extra dollars or so I suppose. One might be tempted to point out that perhaps I am guilty of charging people for work they havent ordered...... to which I would reply that my 1.5 hour time slots are competively priced with what a tuning price typically is otherwise, and that besides the piano that doesnt need (read "cant very much benifit from" )an extra half hour or so basic maintainance doesnt exist. If one was to insist beyond this reasoning that there is some unfairness to my policy then I would have to resort to.... "hey this isnt a perfect world" and "fortunatly for you there are other piano tuners out there"...... with a freindly smile on my face mind you. -- Richard Brekne RPT, N.P.T.F. Bergen, Norway mailto:rbrekne@broadpark.no
This PTG archive page provided courtesy of Moy Piano Service, LLC