Now I'm curious -- were the pins uniformally loose? Then I might assume a climate control problem. Or were they interspersed with good to tight pins? Then I might assume a warranty problem. Just a 2-cent thought -- Z! Reinhardt RPT Ann Arbor MI diskladame@provide.net ----- Original Message ----- From: <Ritchiepiano@AOL.COM> To: <pianotech@ptg.org> Sent: Sunday, April 15, 2001 11:32 AM Subject: Warranty dilemma List First time call - to tune and inspect a 7 yr. old Baldwin model C "Classic" grand. The piano was purchased new and has a dealer installed Piano Disc system. The instrument is in one of the more affluent areas of the city. The piano is not tunable due to loose pins/ Read: very loose E below mid C 0-lb. torque. I do know of the previous tuners. The humidity at the home was very low 25 percent the day of inspection. There is steam/ boiler heat, the piano was close to radiators. Not the best location, but I have seen worse and of course, I explained DC systems & humidity control and all of the consequences to client, alluding to that contributing to the problem. The client says she has always complained (to the dealer) that the piano did not stay in tune. Got extra free tunings the first year. I have two questions and any input is welcome Has anyone else seen this or other Baldwin grand deteriorate to this state in 7 years? Even in less than optimum conditions. Would you immediately assume this is the clients problem or would you assume this is Dealer/manufacture problem? Trying to be impartial what stance do you take. Mark Ritchie RPT Ohio
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