D-C Warranty Work

[Clyde Hollinger]

Ron,

Whenever there is ambiguity, I nearly always favor the client's viewpoint.  I
often ask myself, "If I were on the receiving end of this situation, would that
change my viewpoint at all?"  I do not charge for Dampp-Chaser warranty work;
it's relatively infrequent anyway.  If I planned to charge for warranty work, I
would clarify that at the time of the sale.

For what it's worth, I also offer all clients a one-year money-back
satisfaction guarantee.  That hasn't cost me anything yet.

Regards,
Clyde Hollinger

Ron Lindquist wrote:

> List        Would like to hear if you charge for warrant work.    Have a
> Dampp-Chaser smart bar (old type) that has to be replaced and D-C has sent
> to me.  The customer has the warranty card that says parts will be replaced
> at no charge, she thinks it should be replaced for free also.
> D-C  says our sales price should cover this.
>
> Would appreciate hearing how others handle this type of work.
>
> Ron L