Shut my mouth

[David Nadworny]

Rook,

Remember, just because people own a bad piano does not make them bad people.
I always give them what I see as the truth, even if that means condemning
the piano.  Telling people half-truths or lies will be doing them a
disservice, not to mention giving yourself the onerous task of trying to
remember what half-truth you told to what client.  If people sense that you
are honest with them without being judgmental, they will remain loyal to
you.

I grew up in New York City, but am waaaaay past that now.

David Nadworny, RPT
Medford, MA

----- Original Message -----
From: Phil Bondi <tito@PhilBondi.com>
To: <pianotech@ptg.org>
Sent: Friday, March 24, 2000 8:30 AM
Subject: RE: Shut my mouth


>
>
> > Question:  How honest should we be when asked to evaluate an old piano?
I
> > just feel that we are not doing them a service to agree with their
misguided
> > logic.  On the other hand, they really don't want to know the bad parts
and
> > I don't want to lose a customer.  Where is the middle road?
>
> Honesty is the best policy, of course - learning diplomacy to go along
with the
> honesty is the tricky part..
>
> confession: - I have practiced this sort of scenario in the mirror - i use
to be
> more blunt than I am now (must be my NY upbringing!) - give people the
facts
> without the 'opinion', and you're doing your job, in my opinion.
>
> Rook
>
>