Thanks Joe! I want to be in this business for the long haul, and do MORE than what's expected. I know I have sooo much yet to learn, but experience is still the best teacher. I hope to be enjoying this business well into my golden years! Regards, Terry On Tue, 29 February 2000, "Joe & Penny Goss" wrote: > > Terry, > Excellent choice. > Joe Goss > To: <pianotech@ptg.org> > Sent: Tuesday, February 29, 2000 12:18 PM > Subject: Re: defective actions > > > > As usual, the collective wisdom on this prevails! Although I was not > expected in today, I was at the store FIRST thing this morning with tools in > tow. I informed the manager that I would repair the problem. I proceeded to > remove the action (vertical) and identify the source of the trouble. Having > done that, I regulated trapwork, which was in desperate need of adjustment, > as was the hammer rail and some of the backchecks. The front rail pins on > the badly sticking sharp keys (8 of 'em) were in need of slight forward > adjustment. After all was fixed and working smoothly, I walked up to the > manager, explained what I did, and that all was well.....then shook his hand > and said "no charge." I did this for many reasons, but mainly to assuage any > doubts in his mind that i can't handle repairs, and that I am first and > foremost dedicated to my job. I know I made points. It felt damn good! > > > > Terry > > > > > > > > On Tue, 29 February 2000, Roger Jolly wrote: > > > > > > > > Terry, > > > Welcome to the real world of the dealer tech, fix them and move > > > on, the dealer will not be able to return a piano to any manufacturer > for > > > minor faults. > > > Roger > > > > > > ______________________________________________________________ > > Get free Internet service and email at http://www.worldspy.com > > ______________________________________________________________ Get free Internet service and email at http://www.worldspy.com
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