unhappy customer

[Brian Trout]

Hi Doug,

Yea, you probably should have asked for the customers approval before you
did much in the way of voicing.  (But it's really not that big a deal.  Glad
to see you care enough to do it.) Or even got her a little more involved in
the process by voicing down a hammer or two, showing her what the difference
in sound would be, and then going from there...

A thought that came to mind... you could offer them a 'discount coupon' for
the .4 hours worth of time usable toward their next tuning.  Sort of a good
will thing, and also an incentive to have you back again.  Sometimes, a
customer will have a shyness about calling again after a misunderstanding
and might call someone else next time just to avoid the uncomfortable
feeling.  (slight, but could happen)

Just thoughts.  Might not be particularly helpful, but they're what came to
mind.

Best wishes,

Brian Trout
Quarryville, PA
btrout@desupernet.net