Dear Diane, My heart went out to you and your client. My first guess would be alcohol-related problems (dramatic tragic phone calls are common), including alcoholic blackouts (during which the person acts, speaks, etc. perfectly normally but nothing gets "stored" in the memory). Of course there are other medical possibilities as well. You can be sure that you are not the only person who has experienced this with this customer. I would consider having a brief word with the husband, just reporting what happened and your concern. If you have any questions about what I've said, please e-mail me privately -- Best wishes, Dorrie Bell Associate Member, PTG, and RN
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