Jon, When I arrived to tune, the customer pointed out this crack. I merely suggested that she doument the problem, and politely point out the problem and seek a resolution that protects her and the value of the instrument. I posted this problem here to see if there is a concensus on the likely severity of the problem. At this time, the only response has been from the salesman. In typical salesman fashion, the response was to say that the tech was alarming her unnecessarily and they'd look into it. I just want some input from others. No way I'm going to fix this. It'll be interesting to see how this plays out. If I keep this up, I may not be invited to next years Xmas party. Don Bennett >My reasoning for passing it back to the dealer/man'f'r: > >If I execute a repair, I am liable for subsequent failures. > >On a new piano, I do want to absorb their liability. > >This is MAJOR case structural damage, maybe not affecting >pitch retention since it seems to be above the 'plate line'. > >I have repair many pianos which have been damaged along the spine >from impacts imparted along > > > >Let the "dealer Reps" deal with it. >
This PTG archive page provided courtesy of Moy Piano Service, LLC