Crack in Rim

[Jon Page]

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Let the "dealer Reps" deal with it.

Unless you want to be called in as an expert witness on the
plaintiff's behalf.

I've bowed out on a few field repairs which amounted to CYA on the dealer's
behalf. That's their job, not mine.

Don't get caught in the middle,

Jon Page


At 05:59 PM 01/06/2000 -0500, you wrote:
>This afternoon I made a service call on a new piano from a very highly
>regarded american manufacturer that had a crack in the veneer on the
>straight side at a point nearly even with the soundboard level.  This crack
>runs nearly the entire length of the side.  This piano was purchased from a
>manufacturers store out of town and delivered to Atlanta in early Dec. The
>local dealer was not involved in the sale. This piano is situated out in the
>floor so the side is not hidden against the wall.  The customer called the
>salesman and discussed it with him and his expected response was that it was
>only veneer deep and could be repaired. He also commented that her
>technician (me) was unduly alarming her by saying it might be more than
>cosmetic.  While this may be possible, the fact that it's there raises
>questions. I have personally repaired 3 pianos of the same brand thru the
>years that were split all the way thru.
>
>My question is, if this is only cosmetic, will a little bondo or putty and a
>little paint be the end of their problem. OR if the crack was caused by
>internal stresses in the wood, is the crack just the outside manifistation
>of the problem. This manufacturer's warranty is only 5 years and I feel the
>customer should be assured this problem doesn't pop back up after the
>warranty period. There's also the issue of diminished value.  Have any of
>you had a similar problem, and how was it resolved? Any comments or
>suggestions would be appreciated.
>
>Don Bennett
> 
Jon Page,   piano technician
Harwich Port, Cape Cod, Mass.
mailto:jonpage@mediaone.net
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