SAT Mystery

[Tom Cole]

I tuned a spinet for a customer whose piano teacher told her it was
horribly out of tune. But what I found was a piano that was within a
couple of cents for most of the keyboard. So before doing a cursory
tuning (I didn't even need to touch the tenor), I broke out the
soldering iron and did a quick steam voicing to get rid of the
harshness. I'm sure the teacher will like the "tuning" now.

Tom Cole
mailto:tcole@cruzio.com

Diane Hofstetter wrote:
> 
> Les Bartlett said:
> 
> most of the rest of
> >the piano was within about three cents.  WHY this lady called me, I don't
> >know.
> 
> _That_ question is the key to your success.  To find out why that lady
> called you and to give her what she is looking for in the piano.  Perhaps it
> needs voicing or regulation and the only word she knows in relation to piano
> servicing is "tuning".  Therefore she goes from tuner to tuner, never being
> satisfied because they are not solving her real problem.
> 
> Solve your customer's real problems so they can make the music they so
> desperately desire to hear and you will have a full schedule.
> 
> Keeps the job from ever getting boring :-)
> 
> Diane
> 
> >From: Leslie W Bartlett <lesbart1@juno.com>
> >Reply-To: pianotech@ptg.org
> >To: pianotech@ptg.org
> 
> >
> >I figured so, as C-8 was +1 cent, A0 was -6cents, and most of the rest of
> >the piano was within about three cents.  WHY this lady called me, I don't
> >know.
> _________________________________________________________________
> Get your FREE download of MSN Explorer at http://explorer.msn.com