Home Alone

[David Love]

I prefer to have the customer there for the first appointment, at least at 
the outset.  If the piano has problems, needs a pitch raise, needs other 
work etc..  It allows me to discuss the services and their costs.  Because 
pianos often need more than just tuning, I don't like being in the position 
of having to make a determination on what the customer wants me to do, is 
willing to pay for etc..  After a relationship and the general goals for the 
piano are established, I have no problem with them leaving me a key.

David Love


>From: "Farrell" <mfarrel2@tampabay.rr.com>
>Reply-To: pianotech@ptg.org
>To: <pianotech@ptg.org>
>Subject: Home Alone
>Date: Tue, 12 Dec 2000 17:41:53 -0500
>
>Sometimes when tuning in a private home, the owner says - "Gee, I gotta go
>out and ......  Do you mind locking the door on your way out?" Or sometimes
>a long-time client says that they can't be home, but they will leave the 
>key
>under the door. "Just let yourself in dear, the check will be on the 
>piano".
>
>But how about the guy that calls you - you've never heard of, met, seen 
>this
>guy in your life - tells you he wants the piano tuned as a present for his
>wife, he can't be home, but the key is in the barbie on the back porch
>(check will be left with key).
>
>Has anyone ever had a bad experience with any of these scenarios? The last
>one I did today - first time. I did not feel entirely comfortable with the
>circumstances. Seemed OK though in the end.
>
>Terry Farrell
>Piano Tuning & Service
>Tampa, Florida
>mfarrel2@tampabay.rr.com
>

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