Ron... I used to use almost those exact words ("No, it's not, but it's in
tune") and found the percentage of folks running me off was to high for
comfort. I tried a different tackt a few years ago and it generally works
great. I tell them right off that they obviously have a very good ear to be
able to hear such things. Then before they get past being unexpectedly
flattered I start telling them that if they werent able to find several notes
they didnt really like the sound of in any given piano then something was wrong
because.... etc etc etc.
Seems like most often a customer is expecting an argument... perhaps even
bitting for one when they start off with this stuff. Giving them the exact
opposite of what they expect perhaps puts them off balance in a nice kinda way,
and gives you an opportunity to exploit.
Ron Nossaman wrote:
> > Anybody else had a similiar experience? Thanks, Patrick Poulson, RPT
>
> Probably every single one of us. What I like best about this scenario, is
> that they never compare the note they're pounding on TO anything. They just
> peck away at it saying "There! You hear that? That's not right, is it?" I
> usually smile at them and say "No, it's not, but it's in tune". Shortly
> after that, I've either been run off, or we're talking about it. Usually,
> it turns out to be a voicing gripe.
>
> Ron N
--
Richard Brekne
RPT, N.P.T.F.
Bergen, Norway
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