Boston parts

[micheal lipnicki]

Hello Joseph,
As a tech working foe a Steinway/Boston dealer I have had good service from 
the Boston parts dept. Perhaps you should work through your local dealer it 
is in their interest to have as quick a resolution as possible.
If parts need to come from Japan of course there will be a delay, but they 
can let you know if that is the case.
You could E-mail Stephen Marcy at smarcy@steinway.com directly for answers 
to your questions or where to find them.

Hope this helps - if you were here I'd give you what you need from a floor 
model till the part came in - all the best


>From: Joseph Alkana <jfa19@IDT.NET>
>Reply-To: pianotech@ptg.org
>To: "pianotech@ptg.org" <pianotech@ptg.org>
>Subject: Boston parts
>Date: Mon, 31 Jul 2000 20:36:47 -0700
>
>Folks,
>Just wondering if any of you have had service problems with
>Boston/Steinway parts department .
>I take care of a Boston 218 that resides on a stage here in Bellevue,
>Washington. In early March a performer's crew dropped the lid and
>trashed the lid prop. I called Boston parts for a replacement right
>away, having to leave a message with all particulars. Since then I have
>talked to two different people, left several messages, written a letter,
>all to no avail as to getting an answer as to if the silly part is even
>on order. The management is really upset that they have had to wait
>until August to even find out if it's ordered or not. My last message on
>Friday the 21 was practically begging for some type of a reply. As far
>as I'm concerned they just don't care. Perhaps they would rather like
>the picture I have of a mop handle being used for publicity??
>Is this typical of Boston/Steinway or do they just cater to the "big
>boys"? Any suggestions as to how I can get some kind of response? I'm
>not looking forward to trying to get a generic lid prop from another
>source and trying to refinish it to match.
>
>Joseph Alkana RPT

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