Boston parts

[Jon Page]

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Try the dealer from whom it was purchased. They may have better luck with
the parts dept, or can supply one from another piano in the mean time.

Jon Page

At 08:36 PM 07/31/2000 -0700, you wrote:
>Folks,
>Just wondering if any of you have had service problems with
>Boston/Steinway parts department .
>I take care of a Boston 218 that resides on a stage here in Bellevue,
>Washington. In early March a performer's crew dropped the lid and
>trashed the lid prop. I called Boston parts for a replacement right
>away, having to leave a message with all particulars. Since then I have
>talked to two different people, left several messages, written a letter,
>all to no avail as to getting an answer as to if the silly part is even
>on order. The management is really upset that they have had to wait
>until August to even find out if it's ordered or not. My last message on
>Friday the 21 was practically begging for some type of a reply. As far
>as I'm concerned they just don't care. Perhaps they would rather like
>the picture I have of a mop handle being used for publicity??
>Is this typical of Boston/Steinway or do they just cater to the "big
>boys"? Any suggestions as to how I can get some kind of response? I'm
>not looking forward to trying to get a generic lid prop from another
>source and trying to refinish it to match.
>
>Joseph Alkana RPT

Jon Page,   piano technician
Harwich Port, Cape Cod, Mass.
mailto:jonpage@mediaone.net
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