Guarantees

[Clyde Hollinger]

How much of our service should we guarantee?  For example, I give an extended
guarantee on Dampp-Chaser systems; so far it has cost me nothing.  On the other
hand I have written on the invoice "no guarantee" when the client wants me to
tune a piano where the tuning pins are too loose to be sure they will hold the
pitch.  I want to assure the client that I will take care of any error on my
part without charge, but I also want to protect myself from having to do free
work when the piano or humidity changes are at fault.

Regards,
Clyde Hollinger

David Ilvedson wrote:

> I wouldn't feel like you have to give a quarantee.  When you sell this kind
> of a job, let them know this is the least expensive way to repair the
> problem.  A new bridge would be the best and with that job you would be
> willing to give a quarantee.  If you don't do bass bridges, you can send it
> out to numerouse folks who will do the job for you.  You just have to glue
> it back on.
>
> David I.
>
> -----Original Message-----
> From: owner-pianotech@ptg.org [mailto:owner-pianotech@ptg.org]On Behalf
> Of Clarks11628@AOL.COM
> Sent: Thursday, April 27, 2000 5:40 PM
> To: pianotech@ptg.org
> Subject: Bridge Repair
>
> List,  Has anyone out there had experience with CA Glue and Bass Bridge
> repair that goes back several years?  I just finished my second one, and I
> would like to know the advisability of giving a guarantee,  How long, in
> your
> experiences do these repairs last?  The other "tech" that looked at it
> wanted
> to put in those bridge repair "thingees", which my father once told me just
> weren't satisfactory.
>     My procedure was:  put the piano on its back, remove the 6 or 7 bichord
> strings, straighten the bridge pins to the proper position, apply 1 coat of
> water thin glue, clamp the bridge tightly, apply four or five more coats of
> glue, until it was apparent that the holes and cracks were well filled with
> graduating thicknesses of CA.  I then waited two days for the glue to cure
> without accelerator, put the strings on and pulled to pitch.
>     Any advice, insight on the lasting power of this, Etc?
> Clark Sprague
> Detroit Chapter