In a message dated 3/26/99 7:12:35 PM Central Standard Time, btrout@desupernet.net writes: << Question is, how do you protect yourself from this kind of situation? Do you refuse to tune if there's no one home? or if they have to leave for work before you're done? or if they want to leave the door open for you? It's a legitimate concern considering the society we all live in. Would sure like to hear what you think! >> You can get liability insurance to protect yourself from damage claims through the insurance company with the PTG. As far as the other concerns. Don's story is unique. How many others out there have ever had a problem? There are probably some, but I don't think we should give up our "normal" routine, just because one person had a "bad" experience. If that were the case, none of would drive any more, because a couple of us were in a car accident. Several years ago I wrote a post regarding trust. Basically, I said that we are in a unique profession, because our customers trusts us. Front doors are left unlocked, signed blank checks are left on the piano, and the most trusting of all, teenage girls are allowed to let us in to tune the piano. We can protect ourselves to the point where we can't make a living any more. I do what I do, because I have earned the trust of my customers. By the same token, we are all in the same boat, and if one of us betrays that trust, then all of us will suffer. Wim
This PTG archive page provided courtesy of Moy Piano Service, LLC