In a message dated 12/31/1999 11:49:45 AM, Clyde wrote: <<I like Wim's attitude of not getting too bent out of shape over failed appointments, even though none of us likes them.>> Clyde: I differ slightly in that I always 'send' a bill for missed appointments. However I do not keep track of who pays and who doesn't and never make a follow up call to try and collect. This, in my opinion, does two things. 1. It allows any customers of good will and honorable intentions to make their excuses/apologies/misunderstandings known and reschedule if they desire. 2. It makes known to the customer that my time is valuable too and that this is just not a hobby for me. As a practical matter missed/failed appts 'is' a part of doing business, as others have said, .....what we do about it tells us more about ourselves than it does about our customers :-) Jim Bryant (FL)
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