In a message dated 12/29/1999 4:58:00 PM Pacific Standard Time, Wimblees@AOL.COM writes: << One time the customer had a very good excuse not to be home. When she called a week later to reschedule, she told me that the night before the appointment she was rushed to the hospital with a heart attack. She actually apologized for not calling me to cancel the appointment. (Imagine that, forgetting to cancel the piano tuner on your way to the hospital with a heart attack. What will customers think of next?) >> I had one that turned out that the customer's wife had to get a emergency brain operation. They were such nice couple, young and enthusiastic and had just moved into the house. Now their lives were changed. They did call and re-schedule later. No shows don't bother me at all as it could be somehting like that.. I do the cell phone thing now too and it helps alot. M. Jacobucci
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