In a message dated 8/7/99 2:38:56 AM !!!First Boot!!!, cedel@redrose.net writes: << > 2. how many customers have responded favorably/unfavorably? It depends what you mean by favorable or unfavorable. I haven't kept records, but I would guess somewhat less than half call with an apology and reschedule. For the others I don't hear from them again, and I haven't lost sleep over that. No one has told me the letter irked them or anything like that. If you wish to express an opinion here, I'm all ears (or eyes, as the case may be). > 3. have you had to charge someone extra, and what was their reaction? No, it hasn't happened, yet. >> Based on this information, I am going to continue my policy, which is, forget it and go on with my life. As Jim Bryant said, I'd rather spend my time, energy and mental powers to do something more productive, like going shopping, cleaning the shop, or just taking a nap. (I could play golf, but I don't carry my clubs with me.) Willem
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