This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Thanks for all the replies! The reason I asked is due to a most recent = experience when I drove 40 miles to perform a warranty tuning, free to = the "customer". No one home. Later that day, (about 5:15 PM), while = standing on my head under the kitchen sink trying to install new water = lines, he called. "Guess we missed you this morning...do you want to try = again?" I replied in the affirmative and mentioned the little matter of = a service call fee and mileage which he refused to pay. I could hear his = wife in the background going ballistic as he suggested that I bill the = store as if I did the job and he'd "find someone local to do the tuning = at his expense." I explained to him that HE invited me to his home on = this day and this time, and that if not for that I would have spent the = wasted time in my shop making my shop rate. And, I would have started = earlier in the day, so the bill for the goose chase was only a portion = of what I lost that day. Being a retired music teacher and friend of the = store from where he purchased the piano, he called them. In the end I = billed the store per their request and that was the end of it. After 15 years in this business I'm pausing to reflect on these = situations and was 2nd guessing my policy. However after hearing = responses from the group I stand firm: No show =3D $50 service call = plus .30 per mile the 1st 30 miles (RT); then .90 per mile thereafter. = Those deadbeats who refuse get small claims court for dessert: They = don't meet the minimum qualifications to become a customer. I AM human - = if it's a case of "my grandmother died again", well, hey, I can bend, = but the nozzle of my howitzer will remain pointed on those who = flippantly display a lack of respect for me and my time. Roy Ulrich ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/80/56/77/0d/attachment.htm ---------------------- multipart/alternative attachment--
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