Too much of a good thing

[Ken Burton]

        Clyde,

        When this happened to me, I found a young technician conscientious
and with good training and I have him the information on the clients which I
wanted to pass along. I gave him a letter, designating him as my Associate
and my phone number so that any clients who were suspicious of him, could
call me.
        He then phoned them, telling them that I was having to cut down on
my workload and was recommending him to take my place. The response was very
good and many people made appointments with him. For each client who
accepted him, he paid me a designated amount and the client became his. It
worked well.

                Ken Burton "Doctor Piano" Calgary Alberta
-----Original Message-----
From: Clyde Hollinger <cedel@redrose.net>
To: pianotech@ptg.org <pianotech@ptg.org>
Date: Monday, November 23, 1998 7:17 AM
Subject: Too much of a good thing


>Friends:
>
>I am certain some of you long ago reached the point where I am now, so I
>would be interested in your advice.
>
>After six years of full-time piano service (and 11-12 years part-time
>before that) I am swamped with work.  How does one go about reducing a
>workload?  I am committed to reliable service for my current clients,
>and I have a waiting list that will probably take me into February, and
>others keep calling.  I do no advertising except in the phone book.
>
>Ideas I have considered:  refuse to go beyond a certain distance; refuse
>all new clients; stop calling back faithful clients who have old
>clunkers; become more expensive; there may be others.  When you got too
>busy, what did you do?  Would you do it the same way again, and if not,
>how would you do it differently?
>
>Regards,
>Clyde Hollinger, RPT
>
>