Too much of a good thing

[Jim Coleman, Sr.]

Hi Clyde:

I have restricted my business to a smaller geographic area, namely the
city limits of Tempe, AZ. This makes my business much more efficient,
less driving time etc. I no longer call customers, they call me. I do
a lot of referring to other technicians.

Jim Coleman, Sr.

On Mon, 23 Nov 1998, Clyde Hollinger wrote:

> Friends:
> 
> I am certain some of you long ago reached the point where I am now, so I
> would be interested in your advice.
> 
> After six years of full-time piano service (and 11-12 years part-time
> before that) I am swamped with work.  How does one go about reducing a
> workload?  I am committed to reliable service for my current clients,
> and I have a waiting list that will probably take me into February, and
> others keep calling.  I do no advertising except in the phone book.
> 
> Ideas I have considered:  refuse to go beyond a certain distance; refuse
> all new clients; stop calling back faithful clients who have old
> clunkers; become more expensive; there may be others.  When you got too
> busy, what did you do?  Would you do it the same way again, and if not,
> how would you do it differently?
> 
> Regards,
> Clyde Hollinger, RPT
> 
>