Problem with invoices: Very few clients keep 'em. Or can find 'em. So the card inside or writing on a key atleast is there for some info. At 11:01 AM 7/25/98 -0700, you wrote: > > >Don wrote: > >> Mr Root, >> >> I disagree entirely. I want *all* the info from previous work--invoices even >> if the client has them. Why re invent the wheel? If another tech has had a >> problem with an instrument I want to *know*. I don't like walking in blind. >> Zero information = blind. > >---------------------------------------- > >Ah! But isn't this where the information should be recorded? On the invoice. Back >in my field service days I left the customer with a very complete summation of what >I did for his/her piano. It listed the work I did. The specific notes involved, if >appropriate. A brief summation of the condition of the piano (if it was the first >time I'd seen it). Etc. > >No way could all of this information be recorded on the piano. If I had questions >about the piano I would ask the owner. If they couldn't remember what the previous >technician did, they could always get out the invoice. Unfortunately, while some >were exceptional, most of those invoices didn't tell me much. But then neither did >the various notes, dates and signatures that I often found sloppily scribbled all >over the piano. > >I can only say that any tuner or technician that wrote anything on the >plate/pinblock/keys/action/soundboard/whatever of my piano without my permission >would NEVER be called back. No matter how good the service otherwise. > >Sorry. My vote is to put the information on your invoice and encourage your client >to keep those invoices close to the piano. Encourage your client to furnish those >invoices with the piano if/when it is sold. With any luck they will enhance the >value of the piano since they (hopefully) indicate a pattern of good regular >service. I've never seen notes that were scribbled on any surface of the piano >enhance it's value. Except when it's the signature of somebody a whole lot more >famous than you or I. And all that scribbling is a royal pain in the butt to take >off if the potential buyer doesn't like it. And most don't. > >Regards, > >Del > > Regards, Don Rose (drose@dlcwest.com)
This PTG archive page provided courtesy of Moy Piano Service, LLC