In a message dated 98-04-09 17:44:19 EDT, you write: << Situation: The very nice lady has a blonde oak 1948 spinet piano, and "it still has the original ivory keytops!" Don't even have to look hard, they're plastic, alright. How would you respond?>> If there is nothing wrong with those keytops, just look at them, smile and nod. << Or the first-time client says proudly, "We just got this piano (hunkajunk) for (waytoomuch). What do you think of it?" How do you handle this kind of thing? >> Try to look at it from her point of view and say, "It's a very nice piano for you". Sometimes it is important NOT to reveal everything you may know. By using discretion, you make the customer feel comfortable with the piano they have and could afford. Nothing is gained by telling the customer something he or she does not want to hear or believe when that information is of no real consequence. Save the real truth for when it really does matter. Bill Bremmer RPT Madison, Wisconsin
This PTG archive page provided courtesy of Moy Piano Service, LLC