Warren Fisher wrote: > > I never realized how important it is to say the right words to the > right person until several years ago when I had the opportunity to > travel with another technician while he was estimating repairs on three > different pianos. > This reminds me of an illustration that Zig Ziglar used to emphasize this point. When out on a date you can say, "When I look into your eyes, time stands still." This is very romantic and sounds much better than, "Your face would stop a clock." Norm Barrett
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