Carol, My deepest sympathies to you, and also my congratulations for your calmness in the face of adversity. I recently resigned a position I held for the last 22 years. A S&S -B I rebuilt 20 years ago for this restaurant. Through many managers and owners, I maintained a steady tuning regiment of once every 4 to 6 weeks; more often on drastic climactic changes. The newest owner is one of: >an immigrant culture that feels insulted if they are not made to feel >like they are getting a discount (from NY to make matters worse), [being a coastal community, we call new comers 'wash ashores'] so I felt it best to part ways. Often we find ourselves in the position of choosing our customers also. Unless you want to grab the bull by the horns and educate this customer to the benefits of have her less than mediocre pianos maintained, I would let her go her merry way. Of course this is just my opinion, since I referred 90% of my tuning clients to other tuners to concentrate on rebuilding. But I maintain the local Conservatory (20 pianos - a mere pittance to some) which refers maybe one tuning per month, which I refer to an appropriate tuner. So you may or may not want to cultivate this customer and to answer your question: yes. Jon Page Harwich Port, Cape Cod, Mass. (jpage@capecod.net) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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