Minimum Service Charges

[Zen Reinhardt]

Dear List:

Here's a question to think about.  First, a scenerio.  A customer calls you
to fish pencils out from behind the fallboard of a grand piano.  You know
that the job will take less than 5 minutes to perform, but you are also
mindful of your own expenses associated with performing any service call so
you charge a Minimum Charge, based on, say, an hour of your time.  Do you
..

a]	Grab the money and run upon putting the case parts back together when
you've been in the house for all of 5 minutes?

b]	Do little things for the piano such as dusting the soundboard or
tweaking the action to fill up at least some of that hour?

What I'm interested in knowing about is how people balance job "efficiency"
with the customer's sense of "getting their money's worth."