Richard, List - I am a bit confused about the word that was put out around here several years ago. Two or three acquaintances had bought Steinways and claimed that Steinway would void the warranty if serviced by anyone but Steinway technicians. That said, none of the local S&S dealer's technicians had been to the week-long course. Can we assure clients that their warranty is in force after tuning by a non-Steinway RPT? >When I attended one of Steinway's technical week-long sessions last June, >Scott Jones mentioned that there is no such official designation. The only >ones who can honestly use the associated Steinway name are those directly >employed as their technicians. > >Richard Boyington, RPT Bill Maxim, RPT
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