Dear All, I have a client with a so so (poor) oriental grand (171 cm). She is the only client who has ever done this to me. Each time I tune the instrument, I ask her to play which she does for 15 min or so. Then, after she has approved, I leave. She has then calle d me to come back every time I have tuned. The instrument has a warped key frame and needs numerous other adjustments. These she refuses to consider. She lives in a very very exclusive area of my city. Another tuner had helped her pick out the instrument and she thought she was buying a North American product. I am not trying to denigrate the instrument. So far, I have not charged her a call back fee. But as I do over 400 tunings per year without call back complaints, I think the time has come. Her complaints are sometimes valid i.e. there is a sluggish key or as on the last visit a duo chord where one st ring beats by itself. She also refuses to get a proper humidity control system, and the piano is kept in a south room which is only 10 X 10 with windows on the East, South, and West sides, with hotwater heat. Should I "walk away", charge extra for every tuning, or charge a service call for each visit? The piano is only about 6 years old. Recommendations PLEASE! Don Rose (drose@maple.net) RPT
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