It turned out that the movers inserted the lyre bolts in the rear right leg and the rear left leg. The rear right leg bolt was the culprit. Once it was replaced all was fine. (This had been suggested by a fellow tech locally but I never tried the rear bolt, only the front. Big mistake and one that won't happen again!) Piano was tuned and customer happy. Thanks for all the input from everyone. It was very much appreciated.
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