Sorry to sound like a stick in the mud BUT there are still WAY too many unanswered questions to this thread. 1 How old is this piano. 2. When was this issue FIRST reported? Is there a record of the attempts to resolve this issue and subsequent contacts for additional repair/resolve? 3.Was ANY authorization (ARM number) ever requested? 4. What entity is the source of the issue? Teacher? Technician? Non-technical person chiming in? 5. Has ANYBODY discussed this directly with the Manufacturer service department with any detail for a resolve? Sure somebody said to shim the stack but it seems odd that a detailed discussion did not ensue as to procedure. This blog seems to, on the surface, be beating up on a manufacturer without justification. I thought we're all in the same field and should support the industry. JMHO. Feel free to contact me off list of you want to flame. Gerry Cousins WCUPA From: jim_busby at byu.edu To: caut at ptg.org Date: Mon, 1 Mar 2010 19:20:07 -0700 Subject: Re: [CAUT] Shimming the Steinway Action stack to reach the strings And… if the manufacturer won’t fix it? What’s next? Maybe a song to go on YouTube? I can’t wait to hear it. <G> Jim Busby From: caut-bounces at ptg.org [mailto:caut-bounces at ptg.org] On Behalf Of Jeannie Grassi Sent: Monday, March 01, 2010 5:14 PM To: caut at ptg.org Subject: Re: [CAUT] Shimming the Steinway Action stack to reach the strings Andrew, As I mentioned before, if the dealer can’t or won’t fix the problem, you have no choice but to go the manufacturer on behalf of the customer or the customer, in this case the school, can go to the manufacturer itself. The warranty on this piano was given by Steinway and ultimately they are responsible to resolve the problem. We’re not talking about a $15 toaster here. jeannie -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/caut.php/attachments/20100302/4f98906f/attachment.htm>
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