[CAUT] Shimming the Steinway Action stack to reach the strings

[reggaepass at aol.com]

Jim,

When I related this situation (far from being an isolated one!) to one of my student helpers, they suggested a "tell-it-like-it-is" blog-spot about such matters.  I like your idea about a song much more though.  Anybody care to co-write one?

Alan Eder




-----Original Message-----
From: Jim Busby <jim_busby at byu.edu>
To: caut at ptg.org <caut at ptg.org>
Sent: Mon, Mar 1, 2010 6:20 pm
Subject: Re: [CAUT] Shimming the Steinway Action stack to reach the strings



And… if the manufacturer won’t fix it? What’s next? Maybe a song to go on YouTube? I can’t wait to hear it. <G> 
 
Jim Busby
 

From: caut-bounces at ptg.org [mailto:caut-bounces at ptg.org] On Behalf Of Jeannie Grassi
Sent: Monday, March 01, 2010 5:14 PM
To: caut at ptg.org
Subject: Re: [CAUT] Shimming the Steinway Action stack to reach the strings

 
Andrew,
As I mentioned before, if the dealer can’t or won’t fix the problem, you have no choice but to go the manufacturer on behalf of the customer or the customer, in this case the school, can go to the manufacturer itself.  The warranty on this piano was given by Steinway and ultimately they are responsible to resolve the problem.  We’re not talking about a $15 toaster here.
jeannie
 

 


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