And... if the manufacturer won't fix it? What's next? Maybe a song to go on YouTube? I can't wait to hear it. <G> Jim Busby From: caut-bounces at ptg.org [mailto:caut-bounces at ptg.org] On Behalf Of Jeannie Grassi Sent: Monday, March 01, 2010 5:14 PM To: caut at ptg.org Subject: Re: [CAUT] Shimming the Steinway Action stack to reach the strings Andrew, As I mentioned before, if the dealer can't or won't fix the problem, you have no choice but to go the manufacturer on behalf of the customer or the customer, in this case the school, can go to the manufacturer itself. The warranty on this piano was given by Steinway and ultimately they are responsible to resolve the problem. We're not talking about a $15 toaster here. jeannie -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/caut.php/attachments/20100301/0d924afc/attachment.htm>
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