Andrew, As I mentioned before, if the dealer can't or won't fix the problem, you have no choice but to go the manufacturer on behalf of the customer or the customer, in this case the school, can go to the manufacturer itself. The warranty on this piano was given by Steinway and ultimately they are responsible to resolve the problem. We're not talking about a $15 toaster here. jeannie _____ From: caut-bounces at ptg.org [mailto:caut-bounces at ptg.org] On Behalf Of Andrew Anderson Sent: Monday, March 01, 2010 12:51 PM To: caut at ptg.org Subject: Re: [CAUT] Shimming the Steinway Action stack to reach the strings Steinway expects its dealers to gate-keep its warranty system like most other piano manufacturers. I was specifically instructed to contact the dealer with the information. I forwarded the information to the Dean's office and they contacted their dealer. Perhaps the cautionary tale is one of choosing your dealer carefully. Andrew Anderson On Mar 1, 2010, at 1:00 PM, David Love wrote: One other thing. It's a manufacturer's warranty, not a dealer warranty, isn't it? They should take it to Steinway directly. David Love www.davidlovepianos.com -----Original Message----- From: Andrew Anderson <andrew at andersonmusic.com> To: caut at ptg.org Sent: Sun, Feb 28, 2010 7:03 am Subject: Re: [CAUT] Shimming the Steinway Action stack to reach the strings I suggested that they make a warranty issue out of it. The Steinway dealer pretty much shut that one down. It was selected at the factory so a swap probably never was likely. Although, I know NMSU did so under similar circumstances. There was a lot more political clout available there, possibly a more supportive dealer too. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/caut.php/attachments/20100301/a92d1199/attachment-0001.htm>
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