[CAUT] Shimming the Steinway Action stack to reach the strings

[Andrew Anderson]

Steinway expects its dealers to gate-keep its warranty system like  
most other piano manufacturers.  I was specifically instructed to  
contact the dealer with the information.  I forwarded the information  
to the Dean's office and they contacted their dealer.

Perhaps the cautionary tale is one of choosing your dealer carefully.

Andrew Anderson

On Mar 1, 2010, at 1:00 PM, David Love wrote:

> One  other thing.  It’s a manufacturer’s warranty, not a dealer  
> warranty, isn’t it?  They should take it to Steinway directly.
>
> David Love
> www.davidlovepianos.com
>
>
>
> -----Original Message-----
> From: Andrew Anderson <andrew at andersonmusic.com>
> To: caut at ptg.org
> Sent: Sun, Feb 28, 2010 7:03 am
> Subject: Re: [CAUT] Shimming the Steinway Action stack to reach the  
> strings
>
> I suggested that they make a warranty issue out of it.  The Steinway  
> dealer pretty much shut that one down.  It was selected at the  
> factory so a swap probably never was likely.  Although, I know NMSU  
> did so under similar circumstances.  There was a lot more political  
> clout available there, possibly a more supportive dealer too.
>

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