>D. Love writes: >...I don't agree with that and I don't really like being put in the >position of having >to cover for a dealer or manufacturer at the expense of >compromising, in the eyes >of my customer, my own expertise and commitment to provide relevant >information >so they (the customer) can make informed decisions about how to handle >potential issues with their piano... >~~~~~~~~~~~~~ >...Rigid, by-the-book approaches tend to produce mediocrity. Truly >skilled techs >see beyond "by the book" and do what needs to be done to really >elevate a piano >to its highest potential. That's the art of what we do and what separates the >really skilled from the competent... I don't want to mollycoddle a dealer at the expense of my reputation. If something is glaringly wrong, I will point it out to the customer and suggest a discussion with the dealer. When things are acceptable but could be better, many times much better; I will compare it to buying a garment off the rack but a little tailoring can improve the fit. Or how a car off the showroom floor can have the performance improved with custom engine modifications. Not that they are not acceptable as they are but there is potential for high performance, if they wish to take it over and above factory/dealer offerings. As I said before, I usually hear afterwards, "Why didn't it play like that from the factory?" To which I reply that in production assembly the time consuming, custom tweaking is not cost effective and it is left to the aftermarket at the owner's discretion. The dealer simply needs to meet the manufacturer's standard and not all customers appreciate/notice custom performance enhancements so again it is not cost effective. I think that the there is an unspoken ideology: if the customer does not notice a problem... there is no problem. All too often I'll come to a piano after the 'company guy' had been servicing it for years and point out a small problem. They'll say that had been bothering them for years but thought it would work itself out or maybe it was just them because the other guy didn't bring it to their attention. It may have been something covered under warranty or dealer responsibility. There's that integrity thing again. So no, I don't cut dealers slack. Sometimes the dealer is reluctant to deliver on the sales person's hype but that is their fault, which seems to be the case for Jeannie taking the hit. -- Regards, Jon Page -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/caut.php/attachments/20091125/7f9bc2ac/attachment-0001.htm>
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