[CAUT] Jeanie's brain storm - was Boston changed to dealers...

[PAULREVENKOJONES at aol.com]

Well said. 
 
P
 
 
In a message dated 11/23/2009 9:05:24 P.M. Central Standard Time,  
jcgrassi at earthlink.net writes:

 
Zeno, 
My complaint is not  with those who are prepping pianos along the lines of 
what the manufacturer  intends if they are doing a good job.   
My problem is with  dealerships who do little or nothing to prep their 
pianos before they go out  the door, or who hire inexperienced/unskilled 
technicians to do the work with  no accountability for the quality or accuracy of 
that work, merely because  they are cheaper labor.   
If an enthusiastic  beginner does the same inadequate work week after week 
without being shown the  right way, what is that person learning?  If he/she 
is doing good work I  have no complaints.   
If a skilled  technician is not compensated for their work adequately and 
therefore does  only a bare minimum or an incomplete job, there is something 
wrong with  that. 
If a manufacturer  doesn’t care how their pianos are prepared once they 
ship them out, there  won’t be any changes at the dealer’s end. 
jeannie 
 
  
____________________________________
 
From:  caut-bounces at ptg.org [mailto:caut-bounces at ptg.org] On Behalf Of Zeno 
Wood
Sent: Monday, November 23, 2009  6:40 PM
To: caut at ptg.org
Subject: Re: [CAUT] Jeanie's brain storm - was Boston changed to  dealers...
Hi all, 
 

 
I appreciate what you're saying about urging  dealerships to only hire 
highly skilled technicians, but I have a different  take on it.  For many 
technicians straight out of the few schools out  there, working for a dealership 
is a good way to get started in this business.  Sometimes these folks are 
actually members of the PTG and sometimes they actually are RPTs (for  instance 
the recent cohort from North Bennett Street), but they're still  new and 
have much to learn.  They can learn a lot prepping pianos for a  dealership, 
learn things that it would take a lot longer to learn on their  own.  They 
also have a lot to offer, because after one or two years in  school they are, 
after all, pretty solid.   I don't think it makes sense  to create barriers 
for solid techs who don't have much  experience.
 

 
Regards,
 
Zeno Wood
 
 
On Mon, Nov 23, 2009 at 8:19 PM, Jeannie Grassi <_jcgrassi at earthlink.net_ 
(mailto:jcgrassi at earthlink.net) >  wrote: 
 
 
Hi Rex, 
I do believe such  information has been given.  Certainly Yamaha’s 37 Steps 
is one  example.  I believe Kawai has a checklist also.  That doesn’t seem  
to be the problem.  And there are plenty of technicians who know what to  
do. 
What I was referring  to are dealers, and indirectly manufacturers, who 
take the cheap way out by  hiring unskilled and new technicians to do such 
work, who have had little or  no training simply because they are willing to do 
it.  If the  manufacturers aren’t stepping up and saying they expect the 
pianos to be  prepped in a certain way, the dealers aren’t going to spend the 
money to pay a  qualified technician to do it.   
I realize that most  of what I have been saying is wishful dreaming, but 
wouldn’t it be great if we  were actually respected and appreciated for the 
work we do and if we were  actually allowed to do it? 
jeannie 
 
  
____________________________________
 








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